LEAST BIASED
These sources have minimal bias and use very few loaded words (wording that attempts to influence an audience by appeals to emotion or stereotypes). The reporting is factual and usually sourced. These are the most credible media sources. See all Least Biased sources.
- Overall, we rate CX Dive as least biased based on minimal editorializing of information. We also rate them high for factual reporting due to proper sourcing and a clean fact-check record.
Detailed Report
Bias Rating: LEAST BIASED (1.5)
Factual Reporting: HIGH (1.0)
Country: USA
MBFC’s Country Freedom Rating: MOSTLY FREE
Media Type: Website
Traffic/Popularity: Minimal Traffic
MBFC Credibility Rating: HIGH CREDIBILITY
History
Founded by Sean Griffey, Eli Dickinson, and Ryan Willumson, CX Dive is an online news platform that focuses on the customer service industry and is operated by Industry Dive, based in Washington, DC. According to its about page, “CX Dive provides in-depth journalism and insight into the most impactful news and trends shaping the customer service space.”
Read our profile on the United States media and government.
Funded by / Ownership
Industry Dive, now a subsidiary of Informa Tech—a London-based British group specializing in publishing, business intelligence, and exhibitions—was acquired by Informa PLC and operates CX Dive along with other verticals like FoodDive, BioPharmaDive, CFODive, and CybersecurityDive. CX Dive generates revenue from ads and sponsored content.
Read our profile on UK media and government.
Analysis/Bias
CX Dive publishes news and information related to the customer service industry. Articles and headlines are minimally biased in word choices, such as this Ulta Beauty to expand and refresh loyalty program. This story, like all others reviewed, is properly sourced from credible media and information outlets.
Editorially, they do not produce op-eds; however, they do report on political issues related to the industry; like this 4 in 5 vets trust the VA. The secret lies in employee experience. In reviewing dozens, most articles are pro-business in nature. In general, all content is factual and low-biased.
Failed Fact Checks
- None in the Last 5 years
Overall, we rate CX Dive as least biased based on minimal editorializing of information. We also rate them high for factual reporting due to proper sourcing and a clean fact-check record. (D. Van Zandt 12/31/2023) Updated (10/15/2025)
Source: https://www.customerexperiencedive.com/
Last Updated on October 15, 2025 by Media Bias Fact Check
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Left vs. Right Bias: How we rate the bias of media sources